General Museum Pass FAQs

How do I know whether to pick up or print out my pass?
Print-on-Demand passes have a icon next to the Museum name. Library Pick-Up passes just have the Museum name.

Can I renew a museum pass?
No, museum passes cannot be renewed.

How do I cancel my reservation?
Library Pick-up passes may be cancelled online at the Library’s museum pass software reservation page or by calling the Circulation Desk at (631) 928-1212, ext. 0. If you are unable to cancel online, please call the Circulation Desk. Please note that a cancellation made less than 24 hours before the pickup date may result in a “no-show”. Print-on-Demand passes may not be cancelled.

What if my museum is closed during the time I have a museum pass?
You are responsible for planning your trip. Be sure to check the museum’s hours before you reserve a museum pass. When requesting a pass, you can click on the “Learn More” link which will then display admission details and a link to the museum’s website.

The museum pass won’t cover my entire family. Can I request a second pass?
No. The number of passes from a single museum is limited to one museum pass per household, every 30 days.

How often can I reserve a museum pass?
To ensure fair access to the greatest number of patrons, you can reserve a maximum of two museum passes of any type every 30 days. That is also the limit for households. You may not reserve the same museum more than once in a 30-day period. You may check out two passes at the same time as long as they are for two different museums. At our discretion, additional reservations made within 30 days will be deleted. Passes can be reserved up to 30 days in advance. Multiple copies made of the same Print-on-Demand pass will not be honored by museums.

How were the museums chosen?
The selected museums represent the diverse interests of our community and include offerings from the five boroughs and Long Island. To request a museum that isn’t on the list, please do so via the Library’s suggestion box.

Does a museum pass grant admission to all museum-affiliated events/exhibits?
No, not all events/exhibits are covered by a Comsewogue Public Library museum pass and additional fees are the patron’s responsibility. Please contact the museum directly for more information.

  Print-on-Demand Pass FAQs

How long can I keep a museum pass?
Print-on-Demand museum passes are only valid for the reservation date listed on the printed pass. They do not need to be returned to the library.

What do I need to bring to the museum?
You must bring your museum pass and library card. After reserving a Print-on-Demand pass you MUST print the confirmation page and bring it with you to the museum. This will serve as your pass. Electronic versions—on smartphones or tablets—may not be accepted by museums.

Can I use the museum pass multiple times?
No. Print-on-Demand passes are only valid for the date listed on the printed pass. They may only be used once.

  Library Pick-Up Pass FAQs

How long can I keep a museum pass?
All Library Pick-up passes may be borrowed for 3 days, except for the NYS Empire Pass – 7 Day Loan, which may be borrowed for 7 days. The number of days includes your chosen date of pick up and the due date. Please note that in the event of a late pickup, the due date will remain the same.

How do I pick up my museum pass?
Please call (631) 928-1212, ext. 0, before to ensure that the pass has been returned by the previous borrower. Museum passes must be picked up no later than two hours prior to closing on the pickup date. A valid photo ID is required along with the Library card used at time of reservation. If you are picking up for a family member, you must live in the same household and must provide a valid photo ID and the Library card used at time of reservation. A Museum Pass User Agreement must be signed each time you check out a Library Pick-up museum pass.

How do I return my museum pass?
Museum passes must be returned no later than two hours prior to closing on the due date. It is the borrower’s responsibility to know library hours and to ensure that the pass is returned on time. Museum passes must be given to a staff member at the Circulation Desk. DO NOT return passes in the book drop or leave on the counter.

What happens if I don’t pick up my museum pass?
If you don’t pick up your museum pass, the Library is not obligated to honor your reservation. A “no-show” will be marked on your account. Two “no-shows” within two months will result in reservation privileges being revoked for the next two months. Further disregard will result in reservation privileges being permanently revoked.

Can I pick up a museum pass without making a reservation?
No, walk-ins are not permitted. Passes must be reserved online, by phone, or in-person at the Adult or Children’s & Teen service desks prior to picking them up at the Circulation Desk.

What do I need to bring to the museum?
You must bring the museum pass and your library card.

Can I use the museum pass multiple times while it’s checked out?
Yes.

What if the library is closed for a holiday/emergency?
The library is closed on several days during the year; click here to see a list of scheduled holidays and closings. If the library is closed for an emergency on the due date, the pass is due back on the next open day.

What happens if I lose or damage the museum pass or the travel pouch?
As stated in our user agreement, if the museum pass is lost or damaged, you agree to pay a replacement fee equal to the full value of the missing pass as determined by the museum. For the cost replacement list, please see the Circulation Desk. The replacement cost for the travel pouch is $4.

What if I return my pass late?
A late fee of $10 per day will automatically be charged to your account until the pass is returned.