One On One

Request to have a one-on-one session with a staff member who can offer assistance with basic technology and library resources. * These items are required.

    Your Name *

    Comsewogue Public Library Card Number *

    Phone *

    Email Address *

    Please select the topic you would like to learn about. You must choose at least one. *

    +Computer Software Help

    Need help using popular computer software applications, such as Microsoft Word, Excel, PowerPoint, or Publisher? Want to learn how to use video chat applications, such as Skype?

    Computer applicationsVideo chat

    +Device Help

    Need help getting the hang of using a Smartphone or Tablet?

    Basic smartphone usageBasic tablet usage

    +Downloadable Services Help

    Need help downloading books, audiobooks, magazines, movies, or TV shows? Want to know more about OverDrive, Libby, RB Digital, Hoopla, Kanopy, or Flipster?

    Download books and audiobooksAccess magazinesStream movies and TV shows

    +Getting To Know Your Library

    Need help searching our Library catalog? Would you like a tour of the Library and/or our homepage? Confused about how to use your library account? Would you like to know the ways we can help you find a great book to read? Is there a library service you would like to know more about? (Some examples are Talking Books, Museum Passes, CPL Connect Homebound Program, Literacy Tutoring.)

    Getting to know your Library

    +How To Use A Computer

    Need help using a computer or mouse?

    Basic mouse instructionBasic computer instruction

    +Internet And Social Media

    Need help using the Internet or how to set up and use an email account? Want to learn how to set up and use a Facebook or other social media account?

    Basic Internet instructionSet up and use email accountSet up and use social media account

    +Library Technology

    Need help with using some of the Library's technology, such as connecting to the public Wi-Fi, wirelessly printing from your phone or device, scanning documents and/or photos to an email or USB drive, using the Xerox copy machine, and using a microfilm/fiche reader?

    Using the Library's technology

    +Loanable Library Technology

    Want to learn how to use some of the Library's loanable technology, such as the Mobile Wi-Fi Hotspots or Kindle Paperwhites?

    Using the Library's loanable technology

    +Research Help

    Need help with using our research databases including finding a magazine or newspaper article, job resources and career exploration, learning a language, car repair, and using Want to know more about how to research your family tree or accessing Consumer Reports?

    Research help

    -Did We Forget Something?

    Briefly tell us what you need help with.

    Days available (please select at least 2 days): *

    Preferred time of day: *
    MorningsAfternoonsEvenings (Available Monday-Thursday)

    Please note that not all services are available Saturdays and evenings.

    Who is eligible for this service?
    All Adult Comsewogue Public Library cardholders (18 years and older).
    What type of assistance does the library provide?
    Assistance includes how to: download an e-book or e-audiobook, search the library catalog, find a great book to read, get started using social media, set up an email account, and basic smartphone usage. Please see the One-on-One form for a more complete list of services.
    Is there anything I can’t get help with?
    We cannot provide advice (medical, legal, financial, etc.). We cannot help with any kind of personal/confidential information, job applications, or connectivity issues. Staff will not remove viruses, run software updates, download/purchase computer software, diagnose errors, or repair devices. The Library is not liable for any damage to patron equipment that may occur during a help session. We may not be able to troubleshoot devices with operating systems/software/hardware that are not supported by the manufacturer. Staff may not be able to provide assistance for all device types, programs, and problems.
    I need help with basic computer instruction, online searching and/or email? What can I do?
    We will look at your request and determine the best staff member to meet with you based on their expertise and availability. Also, we may suggest that you attend a helpful program at the library or access an online class through one of our databases.
    Who will be helping me?
    We will look at your request and determine the best staff member to meet with you based on their expertise and availability.
    How long will the appointment be?
    Each appointment will last for approximately 15 to 45 minutes based on the type of help requested. Additional appointments can be requested; however, they are based on availability.
    How do I make an appointment?
    Complete the form with as much information as possible. A staff member will get in touch with you to schedule an appointment. Please note: We will be in touch with you within 3-4 days from the date you submit your request. If you’re unable to fill out the form, a staff member will be happy to assist you. Please call or stop by the Library.
    Where do I go in the library for my appointment?
    Come to the Adult Services desk. The staff member will meet you and direct you to the meeting space.
    What if I need to cancel my appointment?
    Please let us know as soon as possible. 24 hours notice is preferred. Call the Adult Services desk at (631) 928-1212 or email us at We will do our best to reschedule your appointment.

    170 Terryville Road
    Port Jefferson Station, NY 11776

    Monday-Thursday 9:30 am - 9 pm
    Friday-Saturday 9:30 am - 5 pm
    Sunday 12 noon - 4 pm
    Curbside Pickup Available

    Phone (631) 928-1212
    Fax (631) 928-6307